Compensation for delays
How much compensation will I receive?
Single tickets
For delays of 60 minutes or more, you will receive compensation amounting to 25 percent of the ticket price.
For delays of 120 minutes or more, you will receive compensation amounting to 50 percent of the ticket price.
Compensation amounts of less than CHF 5 will not be paid out.
Season tickets
- For delays of 60 minutes or more, you will receive compensation of at least CHF 5 or the daily value of your season ticket.
How do I receive compensation?
If you are entitled to compensation, please complete the online claim form no later than 30 days after your journey. Please note: Compensation cannot be paid at a staffed ticket office.