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OSTWIND Webshop
OSTWIND annual and monthly travelcards can be cancelled and (partially) refunded within a certain period of time or with reference to certain criteria. The exact refund conditions can be found in tariff...
öV Plus
If you would like to have digital tickets or multi-trip tickets that you have purchased in the "öV Plus" app refunded, please complete the form below.
others
For refunds of travelcards and tickets that were not purchased in the OSTWIND webshop or via the öV Plus App, please contact an attended sales outlet or Rail Service on 0848 44 66 88 (CHF 0.08/min.).
Lost property
If you have forgotten something on a public transport vehicle, please proceed as follows: For forgotten items on the train: submit a lost property report right here and you will be notified as soon as...
Travelling without a valid ticket
If you have any questions about a bus for travel without a valid ticket, please contact the contact printed on the bus directly.
Self-loading of bicycles
For short journeys on the OSTWIND, you can buy a reduced-price network ticket (Half-Fare Card/Children's Card). For longer journeys, it is advisable to buy a bike day pass for the whole of Switzerland...
Taking animals on board
Small dogs and cats can be taken free of charge if they are transported in bags, baskets, etc.. In all other cases, zone tickets for animals must be purchased at a reduced price (Half-Fare Card / Children).
Refund
If you would like to have digital tickets or multi-trip tickets that you have purchased in the "öV Plus" app refunded, please complete the form below.